Comments on: Comcast Outage Reflections

By: My Letter to AT&T Broadband

My Letter to AT&T Broadband — Tue, 11 Nov 2008 14:15:45 +0000

[...] note makes me remember the defeating sadness of 56k modem Internet life. [...]

By: Mark

Mark — Wed, 27 Aug 2008 20:29:50 +0000

I have Comcast. Last night, the worst thing happened. My modem rebooted itself. Normally, that’s not a problem, but I had to power cycle 5 times or so because it kept rebooting every 5 minutes. I tried to get in a chat with Comcast, to see if I could find out if it was my equipment or a network issue on their end, but after waiting about an hour, no response. I found this site by googling to see if any outage was reported. I feel better about Comcast support now.

I have been without Internet for long periods of time, but I rely on it to broadcast my Internet radio station. I can live without it, since I still have several unopened Anime DVD’s to sit down and enjoy. When I am on the internet or know I have it, I seem to never have the time to watch anime or do anything else. Strange…

By: Patel

Patel — Tue, 19 Aug 2008 17:27:20 +0000

Thanks Rowland for your help. I might go with naked DSL and get VOIP after that as I know my DSL is really reliable. One thing I will miss will 1/2 mbps upload speed vs 512 upload on DSL. Again thanks.

By: Emory Rowland

Emory Rowland — Sat, 16 Aug 2008 02:37:56 +0000

Hi Patel, It seems about once per month or two there is some type of down time and usually it does not last nearly as long as what I described in this case.

By: Patel

Patel — Fri, 15 Aug 2008 22:07:57 +0000

Thanks for reply Rowland,

One more question.

How many times it goes down, does it really frequently goes out, because I also want to go with VOIP and it will not be good if its down once a week.

By: Emory Rowland

Emory Rowland — Fri, 15 Aug 2008 00:07:01 +0000

Patel, it’s fast in Marietta when it’s working.

By: Patel

Patel — Thu, 14 Aug 2008 22:07:56 +0000

Hi Guys,

I also live in Woodstock area, and planing to get comcast for internet service. So, I can get rid of ATT phone and DSL. Is it reliable and how is the speed?

By: Emory Rowland

Emory Rowland — Tue, 15 Jul 2008 01:25:52 +0000

Hey Scott,

Yeah, I like your analogy. What’s pacified me somewhat is that I’ve learned when I call Comcast, one of two things will happen: I’ll end up unplugging the modem and rebooting or scheduling a tech to come out. I suppose that’s better than the dial-up days of waiting weeks for the phone company to come out and look at the jack installation.

By: ScottW

ScottW — Sun, 13 Jul 2008 22:58:15 +0000

Hi Emory,

We feel the sting of a lost connection here too sometimes in Leeds,Alabama. That feeling of “loss” if you will, is surreal and does leave you feeling like you’ve left something unattended but can’t remember just what it was exactly.

At least Comcast is coming along with customer care. Windstream on the other hand….well, let’s just say that if you happen to call after hours, you get India. Not good. Other than that, I guess they’re working on it.

By: Barry Welford

Barry Welford — Fri, 11 Jul 2008 05:19:47 +0000

Emory, I’m glad to see that I had rightfully signaled Comcast’s efforts on customer service. I’m sensitized to such issues since here in Canada, we have an oligopoly of telcoms, Bell, Rogers and Telus. They all push prices and contract terms as high as they can go. Their customer service is widely criticized. As a result there is increasing public dissatisfaction and Canada is now far behind most other developed countries in the growth of the mobile Web. Slowly the politicians are realizing that this is bad for voters and bad for the economy. I hope they have the guts to stop the nonsense.