Comments on: 1and1 Hosting Review

By: noname

noname — Thu, 27 Jan 2011 00:43:28 +0000

I have 2 dedicated servers from 1and1 hosting.
I have sent 4 different emails about cancelling my account.
Their contract page is not working properly I can login but I cant cancel my account. In account page to cancel the account you need to call customer services, when I call them like 10 times they don’t now what is going on.
also suddenly they locked my account at 1am in the morning without notifiying me. when I call them like 2 hours later they said me that I need to call them 6 hours later :) Their 24 hour help service is bull. They just answer the phone and tell you when the call again.

DO NOT BUY DEDICATED FROM 1AND1.co.uk

By: Lilu

Lilu — Mon, 06 Dec 2010 06:27:01 +0000

Thanks to everyone for their input… I was about to go w/ 1and1 (trying to get away from godaddy.com)…but now I’ll just have to keep looking. I guess you do get what you pay for.

By: charles fenoughty

charles fenoughty — Mon, 04 Jan 2010 16:49:20 +0000

Have to say I agree with all the other bad experiences, I get the impression this is a company that was once good and is nnow really bad.

Dante needs to rewite the inferno to create an extra layer of hell for 1and1 technical support people.

By: Keith Palmer

Keith Palmer — Mon, 23 Nov 2009 18:59:44 +0000

I’ll second the many complaints other users have here. I’ve been working on a 1and1.com dedicated server, and the server has been *horrible*.

No access to PHP error logs, no access to HTTP error logs, an extremely poor and insecure default PHP/Apache configuration, random crashes, intermittent “500 Internal Server” errors, support personal that don’t speak English, support personal that don’t know what they’re talking about, support personal that don’t have access to configure the actual machines, support personal who don’t follow the history of your support tickets, slow support responses, antiquated PHP, MySQL, and phpMyAdmin versions, e-mail that regularly goes down, etc. etc. etc. the list goes on and on and on and on…

If you’re looking for a bottom-of-the-barrel, absolutely horrible webhost, you’ve found it in 1and1.com. If you’re looking for something even remotely reliable, STAY AWAY!

By: Ryan

Ryan — Tue, 20 Oct 2009 14:36:10 +0000

1and1 is a dishonest, cheating company. I have been with them for several years. My credit card expired and I didn’t want the service any more. I expected them to turn off my account, which they did immediately. They then doubled the amount I owed them, and turned it over to their own collection agency, who wants another $19. When I spoke with the Billing Manager, he said they are charging me for the “space” my account used for the last 5 weeks (about 50MB). They also told me that even if I pay, I will not receive any service (annual fee). This is dishonest. Look them up on BBB. They have an F! Also, the billing manager said their BBB rating doesn’t matter to them, because they aren’t a governement regulated agency. DO NOT USE 1AND1.

By: Dick Williams

Dick Williams — Tue, 06 Oct 2009 11:42:01 +0000

I recently noticed that I was being charged twice for the same domain. I wrote to billing and they advised me to cancel one of the duplicated contracts. I followed their instructions and predictably they deleted my website as well. To restore my website they now want to charge me a load of additional charges. This was a problem of their making. In all my time at 1and1 (too long) I have never received an apology for any of their mistakes. Looking at the web I see this is normal 1and1 customer service. Avoid them like the plague.

By: Rob

Rob — Tue, 22 Sep 2009 14:58:38 +0000

1and1 has a horrible reputation for billing for their services even after you cancel. I received a notice from their collection agency for $70 for domains that I had canceled before they were due to expire. I highly recommend thinking seriously about doing any business with 1and1. There are better companies out there to deal with, that’s for sure.

By: Jeremy Presutti

Jeremy Presutti — Thu, 17 Sep 2009 03:24:28 +0000

Had an access issue with my server. Called in. Fixed in 25 seconds. Perfect english again. A++ still

By: Jeremy Presutti

Jeremy Presutti — Mon, 24 Aug 2009 16:13:24 +0000

I had my account locked at about 3am this morning due to declined card (they sent out notices, my fault there). Called billing at 9. They said they can process the billing right now and have it unlocked within 20 minutes. Customer Service Rep spoke perfect English. Was unlocked 7 minutes later. A++ from me

By: Nichole

Nichole — Thu, 13 Aug 2009 21:25:22 +0000

TWICE over my time with 1and1 I’ve gone into the system to change new bank card information. Both times it said it saved it, but when billing time came, it tried to charge it to my old card. The first time I contacted them, they straightened it out, I kept the account. However, by the 2nd occurrence I had had other issues with them as well, and I decided to just end it. I e-mailed support explaining the issue and saying I was done with them, and figured the lack of payment going through and that notice was all that was needed. I never got a response.
Now I have TWO collection notices from them (I do not even know what the 2nd payment is supposed to be). The billing department had me go through the Web site to “properly” cancel, but are saying I’m still responsible for these payments! Even though my account has been locked and unable to be used ever since their system failed to bill the correct bank card. I’m supposed to pay for service I never used??
(I had been with them ever since the long free-trial period when they first started up in the US.)